e-Careers respects your personal information and protects it with its highest level of security.
Your personal information is ONLY accessible to e-Careers, the course sponsor, and the designated regulatory association, and will NEVER be sold or given to outside organisations without your permission.
2. Security and Credit Cards
e-Careers uses the same level of security that financial institutions use to guard your personal data.
Credit card numbers are not stored on the e-Careers system. You may update or change your other billing information at any time.
For security reasons, we will never re-display entire credit card numbers in readable form and all credit card transactions will be handled by our secure server. We do not offer non-secure transactions.
If a course is booked or reserved and a valid request to cancel is received in writing within 7 days of your original order then you refund will be fully granted subject to the below conditions:
- Once accessed refunds will attract cancellation fee – which will be course specific.
- All refunds will attract a handling charge either % of charge or a fixed cost.
- No refunds will be accepted which fall out of the an agreed time period for example 3 months of the original transaction.
- Once a course has been accessed, we cannot grant a refund.
- All refund requests must be received in writing and posted to:
European Head Office
10 Riverside Business Park,
Stony Common Road,
There can be no refunds for any discounted courses or special offers, this includes any standard or custom packages that have been reduced below the standard on screen price.
Note. All external exam vouchers must be used within the 12 months course access.
5. Complaint Resolution
Customer complaints are handled by the Technical Support Department, which is empowered to handle and resolve customer complaints. In the event you are still dissatisfied, the E-Careers operations management will address your complaint.
6. Server & Course Improvements
To us continually improving and upgrading our courses and security there may be an occasion where you will be unable to access your course.
Please be assured that this time will be kept to a minimum and is in the interest of our learners. e-careers strive constantly to supply our students with the latest, up to date courses that are in demand today. However, as we supply over 2,000 training courses in the world's fastest changing industry today, there can be periods between the creation of new software, hardware, certifications and the release of a fully functional Interactive training course that will meet our high standards. A course becoming 'out of date' can also be due to the awarding body deciding to alter, change, replace or simply cease the exam. These events are beyond the control of e-Careers and so e-Careers can not accept any responsibility for any previously purchased course becoming invalid for certification purposes.
7. Exams & Certificates
All exam voucher packages have a maximum total value of £100 per test.
For multiple exam packages the total exam credit available must not exceed the number of exams agreed multiplied by £100.
Exam credits will be given only on exam booking. Exams vouchers expire exactly 12 months after original initial booking date.
*Please note our online courses only include course completion certificates (£10 fee) and in all cases official testing (at a charge made by testing centre) is required to gain officially certified recognised qualifications.
Course completion certificates are e-mailed on request on attainment of a 70% pass mark at a nominal cost of £10.
8. Voucher Customers
Voucher customers have engaged in promotional offers that generally are a loss leader.
We do not add any extra charges for training and any voucher purchase is inclusive of all VAT & UK taxes.
External exams are at extra cost to student as they are a chargeable event outside e-Careers and so their costs are beyond our control.
ANY alterations or changes to Vouchers/Training purchased (including editing start date) will require a £10 admin fee.
9. Third Party Courses
A portion of e-Careers LTD courses are supplied by third parties.
While E-Careers LTD cannot guarantee that third party companies will always remain solvent, we carefully scrutinise our suppliers before adding their courses to our catalogues.
Should a third party supplier cease to offer courses for any reason, e-Careers LTD will use their best endeavours to replace our students courses on a like for like basis free of charge.